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Salesforce Stories - Page 29

Global Stories

Salesforce stories

Salesforce enhances Service Cloud for unified customer care
Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024
IBM & Salesforce announce strategic AI partnership
Customer Relationship Management

IBM & Salesforce announce strategic AI partnership

IBM and Salesforce expand their partnership to merge IBM's watsonx AI with Salesforce's Einstein 1, aiming to revolutionise AI and data integration for businesses.

By Sean Mitchell • 3 min read • Fri, 24th May 2024
Salesforce enhances Einstein Copilot AI for marketers & merchants
Customer Relationship Management

Salesforce enhances Einstein Copilot AI for marketers & merchants

Salesforce has unveiled new Einstein Copilot features aimed at marketers and merchants, enhancing AI-driven customer interaction and business efficiency.

By Tom Raynel • 3 min read • Fri, 24th May 2024
Salesforce unveils new tools to enhance Commerce Cloud platform
Marketing Technologies

Salesforce unveils new tools to enhance Commerce Cloud platform

Salesforce unveils new Commerce Cloud innovations to streamline B2B and B2C operations, promising seamless and personalised shopping experiences across all channels.

By Imee Dequito • 3 min read • Fri, 24th May 2024
IBM unveils major Watson, AI & open source innovations
Firewalls

IBM unveils major Watson, AI & open source innovations

At IBM's annual THINK conference, major updates to the watsonx platform were announced, including new open-source AI models, tools, and data capabilities, set to redefine enterprise AI.

By Sean Mitchell • 3 min read • Thu, 23rd May 2024
Keepit earns third consecutive Customer Top Rated Award
Disaster Recovery

Keepit earns third consecutive Customer Top Rated Award

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

By Sean Mitchell • 2 min read • Thu, 16th May 2024
Salesforce partners with NTT DATA to optimise applications
Customer Relationship Management

Salesforce partners with NTT DATA to optimise applications

Salesforce has enlisted NTT DATA to streamline its applications, boosting their two-decade partnership and aiming to enhance managed services across multiple Salesforce platforms.

By Catherine Knowles • 2 min read • Thu, 16th May 2024
The remote desktop tools most targeted by attackers in the last year
Malware

The remote desktop tools most targeted by attackers in the last year

Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.

By Jonathan Tanner • 8 min read • Thu, 2nd May 2024
Hyland pioneers AI updates for increased efficiency & automation
EduTech

Hyland pioneers AI updates for increased efficiency & automation

Hyland, global content solutions leader, introduces Hyland Experience Automate (Hx Automate), a pioneering service from its next-gen Hyland Experience (Hx) platform, aiming to revolutionise AI application in business management.

By Catherine Knowles • 3 min read • Fri, 26th Apr 2024
Keepit expands Swiss footprint with two new data centres
Software-as-a-Service

Keepit expands Swiss footprint with two new data centres

Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.

By Shannon Williams • 3 min read • Thu, 11th Apr 2024

Stories from Other Regions

Salesforce stories

Salesforce unveils AI programme to boost Singapore SMEs
Customer Relationship Management

Salesforce unveils AI programme to boost Singapore SMEs

Salesforce launches Data+AI Boost SME Program at Asia Tech x Singapore Summit to aid 5,000 SMEs in data utilisation for AI integration, partnering with IMDA.

By Kaleah Salmon • 4 min read • Thu, 30th May 2024
Alibaba Cloud expands AI reach with new data centres & courses
Customer Relationship Management

Alibaba Cloud expands AI reach with new data centres & courses

Alibaba Cloud announced an ambitious expansion at its Global Summit in Paris, including new cloud regions in Mexico and Asia, and unveiled a generative AI platform.

By Sean Mitchell • 3 min read • Fri, 24th May 2024
Loop expands returns management to Salesforce Commerce Cloud
Marketing Technologies

Loop expands returns management to Salesforce Commerce Cloud

Loop expands its celebrated returns management software to support enterprise merchants on Salesforce Commerce Cloud, enhancing returns efficiency and customer satisfaction.

By Kaleah Salmon • 3 min read • Wed, 15th May 2024
Salesforce launches trusted AI solutions to boost adoption in ASEAN
Customer Relationship Management

Salesforce launches trusted AI solutions to boost adoption in ASEAN

Salesforce has launched trusted AI and data solutions, including Einstein Copilot and Tableau Pulse, to bridge the AI trust gap in Singapore and ASEAN, where data integrity doubts hinder AI adoption.

By Catherine Knowles • 3 min read • Tue, 14th May 2024
Significant trust issues in AI revealed in Salesforce research
Marketing Technologies

Significant trust issues in AI revealed in Salesforce research

Salesforce's new study reveals 'trust in data' as a significant barrier to AI adoption, with 48% of Singaporean workers facing difficulties engaging with AI.

By Shannon Williams • 3 min read • Fri, 10th May 2024
RingCentral launches AI-powered contact centre RingCX in Australia
Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024
Databricks sees 70% growth in EMEA amidst enterprise demand for AI
Data Science

Databricks sees 70% growth in EMEA amidst enterprise demand for AI

Data and AI firm Databricks experiences a 70% YoY increase in its EMEA operations, driven by surging demand for data and AI capabilities.

By Kaleah Salmon • 3 min read • Fri, 19th Apr 2024
Salesforce expands product availability on AWS Marketplace in Australia
Marketing Technologies

Salesforce expands product availability on AWS Marketplace in Australia

Salesforce extends its product availability on the AWS Marketplace to Australia, streamlining procurement and billing, and boosting operational performance through pre-approved budgets.

By Kaleah Salmon • 3 min read • Tue, 16th Apr 2024